Need to transfer Adobe Creative Suite 5.5 license

[adra_7766]

Hello,

I own Adobe Creative Suite 5.5 Design Standard and Premium with a valid serial number.
When I try to deactivate it on my old computer, I get the error "Code 194:8".
I need to move the license to a new computer, but the activation/deactivation servers no longer seem to work.

Adobe Support told me that this version is no longer supported and advised me to post here in the community.
Could someone please advise how to reset my activations or perform an offline reactivation?

Thank you in advance for your help!

[JR Boulay]

[MOVED TO THE CREATIVE CLOUD DESKTOP DISCUSSIONS]

[jane-e]

Could someone please advise how to reset my activations or perform an offline reactivation?

By @adra_7766

Adobe does not reset activations. You need to have at least one of your two activations available to activate on a new computer.

Jane

[adra_7766]

However, I’m getting error code 194:8 when trying to deactivate on my old computer, and I can’t access the second activation either.

Since the activation/deactivation servers for CS5.5 are no longer available, how can I check whether I still have one activation left?

Is there any way to perform an offline activation on the new computer, or can someone from Adobe still manually reset the activation on their end?

I still have my valid serial number.

[kglad]

the activation and deactivation servers for cs5.5 are still working.  computers must have updated security software to contact the servers.

can you copy and paste a screenshot of that 194.8 error?

[adra_7766]

i just try with one PC which use cs5.5 Premium, and it's work, but with standard editiot installed on PC not working.

In left corrner of window show 194.8 error

[kglad]

that error indicates a computer problem which can range from a hosts file problem to a computer clock problem.

[adra_7766]

PC has correct time, and in host file don't have any added ip

[adra_7766]

any help regarding this issue, pls?

[kglad]

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

[adra_7766]

Thank you for the link and for trying to help. However, I still have the same issue. I have already tried everything you mentioned, but the problem persists.

[kglad]

copy and paste here a screenshot of your hosts file contents.

[adra_7766]

# Copyright (c) 1993-2009 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

# localhost name resolution is handled within DNS itself.
# 127.0.0.1 localhost
# ::1 localhost

[kglad]

do you have any security software running?  eg, av, firewall, malware checks etc?

[adra_7766]

No, only Windows security, other mensioned premium version which i can deactivate on another pc have antivirus, so this should not be issue

[kglad]

suspend your windows security and retry deactivating.

[jane-e]

can someone from Adobe still manually reset the activation on their end?

By @adra_7766

No.

As said in the post you replied to: "Adobe does not reset activations."

Volunteers cannot assist or override this. 

You can check here: https://account.adobe.com/activated-devices, but I'm not sure if this includes CS 5.5 (released in 2011) or only Creative Cloud subscriptions.

Jane