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Need to unsubscribe/ not pay for it anymore

New Here ,
Nov 04, 2020 Nov 04, 2020

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Hello! How do I cancel my subscription and get my money back? 

I subscribed and payed for it by accident when I could be using something else.

Please help!

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Download and install

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Adobe Community Professional ,
Nov 04, 2020 Nov 04, 2020

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Hello @Sarah5E65,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

For refund rules, refer to the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Adobe Community Professional ,
Nov 05, 2020 Nov 05, 2020

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Be aware that if you have passed the first month of your subscription, you will be charged a cancellation fee of ½ the remaining subscription amount. 

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