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Needing forgotten passwords to change Subscription Plans & cannot change this while logged in?

New Here ,
Feb 09, 2024 Feb 09, 2024

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My issue is I'm unable to reset my password - since I've forgotten my current password - while logged in to change it. Any ideas to navigate this? I just want to change my subscription plan but I have to give my password (that I've forgotten) before I'm able to - despite being logged in anyway.

 

I suppose an option is to sign out and change password from there, as this suggests "Forgotten password?", but for some reason this time I'm worried this may not work and I'd be unable to sign in to my account ever again. Since the beginning, I have used Google sign-in and never needed my password. Surely this could be incorporated into the authentication of changing subscription plans instead of needing passwords or at least Google sign-in / any social sign-in to authenticate changing passwords while signed in too.

 

Any help or reassurance would be great, thanks!

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Community Expert ,
Feb 09, 2024 Feb 09, 2024

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum so that proper help can be offered.

 

Scroll down here to see a list of the forums:
https://community.adobe.com/

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Community Expert ,
Feb 09, 2024 Feb 09, 2024

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Please go to Adobe Customer Service (Stay signed in to your account and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/AdobeCare

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Community Expert ,
Feb 09, 2024 Feb 09, 2024

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You might want to consider using an encrypted password manager

 

I use the free version of https://www.lastpass.com/

 

I have one long password to start last pass, one that is significant to me that I won't forget, and all of my other passwords are encrypted and stored by last pass

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Community Expert ,
Feb 09, 2024 Feb 09, 2024

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and enable 2fa.

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