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Nessun avviso e piano rinnovato

New Here ,
Dec 28, 2020 Dec 28, 2020

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Buonasera,

 

il 25/12 si è rinnovato annualmente il piano, senza che io abbia ricevuta alcuna comunicazione in merito.

Il risultato è che ora dovrei pagare 6 mesi di penale per chiudere.

Trovo la cosa alquanto vergognosa.

Inoltre NON SI RIESCE A CONTATTARVI!!!

La pagina  https://helpx.adobe.com/it/contact.html NON PREVEDE ALCUNA MODALITA' di contatto, ma solo accesso alle guide generiche.

 

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Account management, Billing

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correct answers 1 Correct answer

Adobe Community Professional , Dec 28, 2020 Dec 28, 2020
Be sure to remain signed in with your Adobe ID before accessing the link below -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html -click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat window to connect directly to a person rather than the AI Do be aware that Adobe'...

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Adobe Community Professional ,
Dec 28, 2020 Dec 28, 2020

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Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Dec 31, 2020 Dec 31, 2020

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Thanks for reply.

 

Cookies were not allowed by an Antivirus software.

Once allowed, "3 point" chat appaired.

 

 

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New Here ,
Dec 31, 2020 Dec 31, 2020

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Per chi legge questo post, COME SI SONO CHIUSE LE COSE.

 

La chat di Adobe non appare proprio se non sono abilitati i Cookie sul browser.

Nel mio caso l'antivirus aveva abilitata una finizone di navigazione senza raccolta dati che li bloccava: una volta disabilitato l'amtivirus e aggiornato la pagina, la funzione di chat è apparsa.

 

In merito al rinnovo automatico dell'abbonamento, ho trovato un operatore molto gentile che ha provveduto alla disabilitazione dell'abbonamento rinnovato, nonchè provveduto al rimborso della prima rata mensile pagata.

 

Insomma, tutto è bene quel che finisce bene.

 

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