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Neues Paypal-Konto für Abozahlungen verknüpfen

New Here ,
Apr 22, 2021 Apr 22, 2021

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Hallo,
ich brauche Hilfe bei der Verknüpfung unseres neuen Paypal-Kontos - nachdem das alte Paypal-Konto gelöscht wurde. Momentan wird die Zahlung nicht mehr geleistet, da beim Adobe-Konto noch das alte und jetzt gelöschte Paypal-Konto hinterlegt ist. Wenn ich bei Adobe angebe, neues Paypal-Konto für Zahlungen verwenden, gibt es leider Probleme bei der Anmeldung und Weiterleitung von Adobe zu Paypal. (Ich kann mich nicht mit meinen Zugangsdaten bei Paypal anmelden sondern nur ein NEUES Paypalkonto anlegen)
Was kann ich tun???? Danke für Ihre Hilfe
Herzliche Grüße

Sabine Köhler 

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Account management, Billing

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correct answers 1 Correct answer

Adobe Community Professional , Apr 22, 2021 Apr 22, 2021
This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee. Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support. CHAT: Click the following to contact Adobe customer support staff for help:  https://helpx.adobe.com/contact/support.html You must be signed in ...

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Adobe Community Professional ,
Apr 22, 2021 Apr 22, 2021

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This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. 

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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