I received notification that my account has expired but I renewed it last year and you continue to take monthly payments from my credit card. What's up? Wish I could find a way on your website to contact someone, but you have gone out of your way to make finding a means of contact to a live person impossible.
Be sure to remain signed in with your Adobe ID before accessing the link Do be aware that Adobe's staffing is impacted by the virus, so wait times are long -make sure that your browser does NOT block ads, scripts, or pop-ups -you must also allow 'cookies' in your web browser for the link to work This link will go directly to the chat option Type "Agent" in the chat box to bypass the chatbot and be connected to a person -Meaning type in the word Agent without the quote " " marks https://helpx.adobe.com/contact.html?rghtup=autoOpen - or https://helpx.adobe.com/contact/phone.html . Also: beware of answering anyone who sends you a private message -click for more information about scammers https://tinyurl.com/10791730
Thanks. I'll give it a try. But it sounds like a lot of work for the privilege of paying Adobe $160 a year for something that I have to fix. Wouldn't it be simpler to cancel, wait several days, and then apply for a new subscription?