Never used the products. Been charged for 2 month and now cancellatio fee??

New Here ,
Oct 24, 2021 Oct 24, 2021

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I got the trial to try something in photoshop but I never even used it, I didnt cancel the email, got no follow up/warning emails that the trial ended?! I've been charged (€50) for 2 months and now €123 cancellation fee!!! And I can't find an customer support email/number anywhere, what the hell is this??

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Account management , Billing

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correct answers 1 Correct answer

Adobe Community Professional , Oct 24, 2021 Oct 24, 2021

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription... See this page for more information, including a highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan/cancellation/m-p/12153645

 

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a publi

...

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Adobe Community Professional ,
Oct 24, 2021 Oct 24, 2021

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When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription... See this page for more information, including a highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan/cancellation/m-p/12153645

 

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Oct 24, 2021 Oct 24, 2021

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Appreciate the reply John, I read your message in another thread after posting this. The cookies was the issue for me. I couldnt see the live chat option because of this! My issue has been resolved now. 

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