Never used the products. Been charged for 2 month and now cancellatio fee??

[defaultsgq3003k5avi]

I got the trial to try something in photoshop but I never even used it, I didnt cancel the email, got no follow up/warning emails that the trial ended?! I've been charged (€50) for 2 months and now €123 cancellation fee!!! And I can't find an customer support email/number anywhere, what the hell is this??

[John T Smith · Accepted solution]

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription... See this page for more information, including a highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan/cancellation/m-p/12153645

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[defaultsgq3003k5avi]

Appreciate the reply John, I read your message in another thread after posting this. The cookies was the issue for me. I couldnt see the live chat option because of this! My issue has been resolved now.