new adobe account not view membership is visible in the application

[burak ocak]

Hello Adobe team.

My Adobe plan that I purchased in 2018 is managed by Digital River. I received an email on 25.02.2025 stating that it was cancelled and I purchased a new subscription from adobe.com on 27.02.2025. Now when I open the application, I receive a warning message saying that I do not have an active subscription. Screenshots are attached.

Please ensure that my active membership is visible in the application.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

[kglad]

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language.  eg, try international english

if that fails, change the install location

[burak ocak]

oraya tekrar yazamam , sanırım dijital nehir sorunundan yasaklandım.

[burak ocak]

hepsini denedim ama olmadı. dil zaten international eng. mac kulanıyorum. birde uygulamaları yeniden kurmayı deneyecegim.

teşekkürler desteğin için.

[kglad]

keep us updated.

[Shivangi_Gupta]

Hi @burak ocak,

Thanks for sharing the info. I checked your account details and found that you have both the subscriptions active with pending dues for the Digital River purchased account.
Did you receive any confirmation about the account deletion for the Digital River managed account?

Let us know. We are here to help.
^Shivangi

[burak ocak]

The website I will enter for digital river is not opening anymore. https://gc.digitalriver.com/store/adbeheu/tr_TR/DisplayAccountOrderListPage was already opening with an extremely old design.

I thought it would be cancelled with an incoming email. I can't access the site anyway, how can I cancel it in this case?

I think this situation should be fixed by Adobe.

[Shivangi_Gupta]

I see!
I understand your point, however cancellation can not be processed if there are uncleared payment on the account. Are you not able to clear the pending dues, @burak ocak? Have you taken help from this article? https://adobe.ly/4jvpmSv

What happens when you try to login to your Adobe account? https://adobe.ly/42eZvZp

Let us know.

^Shivangi

[burak ocak]

hi,

Unfortunately, the link you provided allows you to access the account via Adobe.com, but since the old license is with Digital River and the Digitalriver.com site is not open, I cannot see the payments and their list. I do not understand why Digitalriver.com was closed before such situations were completed.

[Shivangi_Gupta]

This is strange.
I would recommend you to speak with our support team and discuss the issue in detail. You  can start a private chat session here: https://adobe.ly/4lvTgrJ

Let me know if you have any questions

^Shivangi

[burak ocak]

The following sentence was in the incoming e-mail. It says "When your license expires" in this sentence, but I must have been hasty. I still can't check the digital river license. I kindly ask you to cancel your digital river subscription. I already have an active license from adobe.com.

The text in the incoming e-mail is as follows - "When your current paid license expires, the subscription you purchased through Digital River will expire. To continue using our applications and services, please go to Adobe.com and purchase a new subscription directly from Adobe." -

[burak ocak]

The website I will enter for digital river is not opening anymore.
https://gc.digitalriver.com/store/adbeheu/tr_TR/DisplayAccountOrderListPage

was already opening with an extremely old design.

I thought it would be cancelled with an incoming email. I can't access the
site anyway, how can I cancel it in this case?

I think this situation should be fixed by Adobe.

thanks