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New Plan, appears with 72GB of used storage... Help?

Community Beginner ,
Aug 19, 2022 Aug 19, 2022

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Yesterday I bought a new plan from Abobe with 100GB of cloud storage.

It turns out that when I installed creative cloud, 72GB of files appear stored in the cloud, but in reality I don't have any files in the synced folder or in the cloud trash (I attach images from the Adobe Account). Can anyone help? I don't understand why it's showing 72GB occupied in storage. It should be 0GB...

adb_1.pngadb_2.pngdb_3.png

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correct answers 1 Correct answer

Community Beginner , Aug 19, 2022 Aug 19, 2022

Kglad thank you for your help.
I already contacted Adobe and they already verified the account and I have to wait for them to wipe everything (wipe data). This is an Adobe cloud error. Right now I'm waiting for them to do the wipe.

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Community Expert ,
Aug 19, 2022 Aug 19, 2022

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there are about 15 folders (click on each of the 4 categories on the left and then check each link at the top) to check, and then check the lightroom link at the bottom left.

 

if you check them all and can't account for the 72gb, using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

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Community Beginner ,
Aug 19, 2022 Aug 19, 2022

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Kglad thank you for your help.
I already contacted Adobe and they already verified the account and I have to wait for them to wipe everything (wipe data). This is an Adobe cloud error. Right now I'm waiting for them to do the wipe.

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Community Expert ,
Aug 19, 2022 Aug 19, 2022

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thank you for the update!

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