New Prepaid Plan Not Recognized

New Here ,
Apr 11, 2022 Apr 11, 2022

Copy link to clipboard

Copied

I had a prepaid plan that is active until 12 May, 2022. I saw it prompted me to either give a new code or I will be charged regularly for my plan starting on the 12th. I bought my prepaid plan as usual and entered the new code, and saw the green 'accepted' message (it's all in German). But the date has not changed, it says 'give a new code until 12 May or pay regularly', so it looks like I don't have a year's worth of the plan as I should, having entered the new code. 

What can I do?

TOPICS
Account management , Billing

Views

31

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 11, 2022 Apr 11, 2022

Copy link to clipboard

Copied

LATEST

RESOLVED!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines