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New Here ,
Mar 17, 2022 Mar 17, 2022

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I have also have had charges of $16.02 out of my checking account every month from Adobe acropro subs ?? It's disappointing  and discouraging that I cannot find what it is for nor can I cancel it. Iam not even sure what the heck it for ? Can anyone help with this.

Lawrence 

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correct answers 1 Correct answer

Adobe Community Professional , Mar 17, 2022 Mar 17, 2022
Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser): https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window. Type "Agent" in the chat box to bypass the chatbot and be connected to a person. You may also be able to contact Adobe by phone: https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Mar 17, 2022 Mar 17, 2022

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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Mar 17, 2022 Mar 17, 2022

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum so that proper help can be offered.

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Adobe Community Professional ,
Mar 19, 2022 Mar 19, 2022

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Hi Lawrence,

 

It must be that you signed up for a subscription plan for that product... This guide should help you figure out what's going on with your account and what to do about it.

 

This is a user-to-user Forum, so we otherwise don't have the power to help you. But beware of scammers who might send you a private message here, as Adobe does not do support by email.

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New Here ,
Mar 19, 2022 Mar 19, 2022

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Thanks for the heads up. I appreciate it.
It was handled.
Lawrence

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