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No aparece mi plan de pago

New Here ,
Oct 16, 2022 Oct 16, 2022

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Buenas noches, hace una semana compré un plan de Adobe, pero no me aparece. El cargo está hecho, pero no tengo ningún email ni nada...

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Account management , Billing

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Community Expert ,
Oct 16, 2022 Oct 16, 2022

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check your email spam and deleted folders for email from adobe. 

 

also, check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

if you can't see a subscription, use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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