No confirmation email from Adobe despite Sheer ID confirmation

[anke_zeebra]

Hello, I have already talked with Sheer ID in the beginning of January. They refer me to Adobe support. On the phone number provided I am told: No call possible on this number. Probably because I am from Germany and there is no country code.

I am a lecturer in media design here in Germany. At Sheer-ID I sent in my fee contract with the educational institute to reduce the costs. Sheer-ID then confirmed it to me and said I should receive a confirmation email from Adobe. Unfortunately, I have not received one until today. Neither on my normal account, nor in the spam folder was a mail to find.

Now my perk is supposed to expire and I have to upload something again by 12.02, but it's already there, according to Sheer-ID.

So how can I proceed now?

Translated with www.DeepL.com/Translator (free version)

[Peru Bob]

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

[Peru Bob]

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum so that proper help can be offered.

[LinSims · Accepted solution]

Sheer-ID doesn't seem to be on the list of valid resellers/partners (you can search from here). It's possible they're illegally reselling OEM versions or doing something else illegal.

You will need to contact Adobe to find out if they're authorized to sell Adobe products. If they're not, I'd suggest contacting the issuer of your credit card and disputing the charge.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support. 

https://helpx.adobe.com/contact/phone.html

[anke_zeebra]

Sheer ID is not a reseller or partner that sells products. SheerID verifies information and documents provided. And you can find them on Adobe's site, they are even named there immediately.

But I'll try the chat box also.