No Contact Method For Support

New Here ,
Apr 02, 2022 Apr 02, 2022

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I get an email saying my account password changed, and I then asked to talk to support about, and what does that link do, ask you to sign in.  When I can't it tells me that i need to contact support. And guess what it links to a page that says the only way to contact support is by phone, no numer given on the entire support page, or by forums.  Then I sign into my account using google sign in, rather then my password, guess what, still not able to get any support on this.  It is like they want people to get their accounts hacked and not be able to do a thing about it.

Adobe is the absolute worst support I have seen for a company of any size.  Unreal.


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Adobe Community Professional ,
Apr 02, 2022 Apr 02, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Apr 02, 2022 Apr 02, 2022

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Except none of those methods you listed actually allow me to conctact support.

The Phone page gives a telephone number that only works on weekdays.  Great so if my account has been hacked they have access until Monday and there is not a thing I can do about it because it is inconvenient for Adope to deal with their own account security issues on weekends.

Then the first 'contact' page says that if you need support to use phones or the 'forums'.

So why am i not surprised that Forums says, you need to go back to the begining of the endless loop....  

Not suprised at all...

Great support adobe...  "Why not just sign a big red sign that says make sure hackers you hack adope accounts on Friday so that way you hve access all weekend and there is nothing the user can do about it...  Awesome...


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LEGEND ,
Apr 03, 2022 Apr 03, 2022

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When I go to that link I get this page. 

TestScreenName_0-1648972929865.png

Some people don't see the Chat box, and it's a pity Adobe decided to make a state of the art popup chat box which just doesn't work for everyone. Try a different browser, turn off popup blockers, and keep trying.

Also, beware - the original email might have been a scam. Or another scam email "from Adobe" might have caused you to lose control of your password. There's a lot of it about.

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Adobe Community Professional ,
Apr 03, 2022 Apr 03, 2022

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I'll bet donuts to donut holes that email was from an imposter.   😜

 

Can you log-in to your Adobe account below from a browser that accepts cookies and does not have script blockers?

https://account.adobe.com/plans

 

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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