No es posible cargar los planes - Unable to load plans

[Nico37426112qmv1]

Cuando entro a la administracion de mi cuenta me dice que no es posible cargar los planes. Ya intente cambiar de navegador, VPN, sacar bloqueador de anuncios y porbar en otros dispositivos y aun sigue el problema. Alguien tiene alguna solucion o idea? por favor lo necesito. 

When I enter my account administration it tells me that it is not possible to load the plans. I have already tried changing browsers, VPNs, removing ad blockers and porbar on other devices and the problem still persists. Does anyone have any solutions or ideas? Please, I need it.

[kglad]

are you the admin of a teams or enterprise subscription?

[Nico37426112qmv1]

I can't know exactly what subscription I have because it won't let me see it, but I remember having purchased the Adobe Cloud plan. I don't know much about the subject

[kglad]

can you see https://account.adobe.com

[Nico37426112qmv1]

I can enter but it tells me that

[kglad]

use a different browser. using a mobile browser is usually successful.

[Shivangi_Gupta]

Hi there,

As per your account details, you have a trial for Adobe Creative Cloud all apps and Adobe Stock.

Is this the information you're willing to check? Are you able to open any other Adobe webpage?

Did you try the suggestion provided by the expert above?

Please share more details.

Meanwhile, you can check this article to fix any Adobe server-related problem: https://adobe.ly/4aoa7WK

Let us know if it helps.

Regards,

Shivangi

[yeray_6686]

I'm having the same problem using google chrome, firefox and microsoft edge. I have tried all of them and the problem persists on my account. I bought the student plan and in fact, they have already charged me, but I can't do anything.

[Santiago_Restrepo4693]

Tengo el mismo problema porfavor necesito resolver esto, tambien tengo prueba de estudiante y me sucede el mismo error

[Shivangi_Gupta · Accepted solution]

Hi @Santiago_Restrepo4693,

We are sorry for the trouble. Could you check if it works using a different internet connection on a different device?

Also, please confirm if you are using a managed network with VPN like in an organization or college campus?

Looking forward to your response.

^Shivangi

[Mosiah_Bernal3864]

se pudo solucionar el problema, tengo exactamente el mismo

[Kanikas]

Hi there, Kindly help us understand more about your concern. Are you facing the same issue as above or different? Were you able to resolve it?

^KS

[kglad]

@Mosiah_Bernal3864 

what browsers did you use?

[yeray_6686]

I'm having the same problem using google chrome, firefox and microsoft edge. I have tried all of them and the problem persists on my account. I bought the student plan and in fact, they have already charged me, but I can't do anything.

[kglad]

do you see your subscription at https://account.adobe.com ?

[yeray_6686]

Hello, I can't, I get that message but they have charged me for the first month.

[Shivangi_Gupta]

Have you tried more than any other browser?

Let us know.

^SG

[yeray_6686]

Yes sir, I have tried Google Chrome, Firefox and Microsoft Edge

[kglad]

try using a mobile phone browser with wifi disabled.

[yeray_6686]

On my mobile it worked and I was able to access my account even to cancel the subscription, but if I cannot access it from the PC, I cannot download the applications or access my account from the PC browser correctly. (I have tried brave too)

[kglad]

enable wifi on your phone.  are you still able to access your account?

[yeray_6686]

Yes, in fact I have been testing it with Wi-Fi in case that was the problem.

[kglad]

does the problematic computer use the same wifi to connect as the mobile when you tested?

[Shivangi_Gupta]

Could you confirm which Internet service provider are you using?

^SG

[yeray_6686]

I have tried it on another PC and it works, so the problem is the PC, I don't know if that can be of any help to you.