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I assume you're attempting to order a student plan but your school/institute is not recognized.
Please contact Adobe Support by phone or online chat for assistance.
CONTACT ADOBE SUPPORT:
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Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html
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[Moderator moved from Using the Community forums to Account, Payment & Plan.]