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No new project prompts, no prompts at all opening all adobe applications.

Community Beginner ,
May 13, 2020 May 13, 2020

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All my applications refuse to create new projects. 

It has been this way for two months now. 

Last time i let someone on my computer they tried to check if my graphics card driver was updated. 

Yes, it is. 

But they Also tried to boot in safe mode and got restless for my password was not working.

I really need this resolved. 

Can anyone help me? 

 

Photoshop1.PNGCapture 2.PNG

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Account management, Creative Cloud, Installation

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correct answers 1 Correct answer

Community Beginner , May 13, 2020 May 13, 2020
I resolved this case myself by downlaoding an older version of each app. 

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Adobe Community Professional ,
May 13, 2020 May 13, 2020

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Community Beginner ,
May 13, 2020 May 13, 2020

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Reset unfortaulty didn't fix this issue.

I have tried reinstalling it before and had to reinstall the OS. 

Same problem showed up after relanching. 

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Adobe Community Professional ,
May 13, 2020 May 13, 2020

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In that case, this is not an Adobe software issue.  You need a new machine. 

 

Please ensure your new computer exceeds the minimum system requirements to run Creative Cloud + all other apps you intend to use.
https://helpx.adobe.com/creative-cloud/system-requirements.html

 

Recommended workstation for Photoshop content creators.

https://www.pugetsystems.com/recommended/Recommended-Systems-for-Adobe-Photoshop-139/Hardware-Recomm...

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
May 13, 2020 May 13, 2020

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Hi,

I don't need a new machine. 

It is not even a year old. 

Trust me i know what i am talking about. 

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Community Beginner ,
May 13, 2020 May 13, 2020

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I am running a AMD Ryzen 7 processor with 32 gigs of ram. 

Windows 10 and have a 1050 TI. 

I have 3 1TB disks installed. 

 

Stating someone needs a new computer does not help. 

Maybe i should just call adobe. 

I am not sure how after having an account and never having any issues i magicly now can't create new projects and now am being told i need a new computer. 

 

 

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Adobe Community Professional ,
May 13, 2020 May 13, 2020

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If resetting preferences doesn't help, use the Adobe CC Cleaner Tool followed by a fresh re-installation of CC Desktop, etc...

Use the Creative Cloud Cleaner Tool to solve installation issues

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
May 13, 2020 May 13, 2020

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I resolved this case myself by downlaoding an older version of each app. 

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