No notification of a refund

[anoosh285129790ugm]

I cancelled my adobe creative cloud subscription on 27th February, and was supposed to get a refund as I cancelled on the 14th day, its been a whole week and I haven't received a refund.

[Peru Bob]

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

or Twitter:
https://twitter.com/AdobeCare

[Rashmi27002770wxve · Accepted solution]

Hi there,

Thank you for writing to us. Happy to help!

I understand that you wish to get the refund. Please wait for 7-10 busness days as I see that the refund was initiated on the same day.

Also, make sure you contact your bank in case there is any delay in the refund as we have already processed it from our end.

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<moved from using the community>

[Abambo]

You need to wait up to 10 business days for the refund to be credited to your account. And for the definition of a business day: that's 5 days a week, weekends, and holidays excluded.