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No notification of a refund

New Here ,
Mar 06, 2023 Mar 06, 2023

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I cancelled my adobe creative cloud subscription on 27th February, and was supposed to get a refund as I cancelled on the 14th day, its been a whole week and I haven't received a refund.

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correct answers 1 Correct answer

Adobe Employee , Mar 06, 2023 Mar 06, 2023

Hi there,

 

Thank you for writing to us. Happy to help!

 

I understand that you wish to get the refund. Please wait for 7-10 busness days as I see that the refund was initiated on the same day.

Also, make sure you contact your bank in case there is any delay in the refund as we have already processed it from our end.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me k

...

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Community Expert ,
Mar 06, 2023 Mar 06, 2023

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Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

or Twitter:
https://twitter.com/AdobeCare

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Adobe Employee ,
Mar 06, 2023 Mar 06, 2023

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Hi there,

 

Thank you for writing to us. Happy to help!

 

I understand that you wish to get the refund. Please wait for 7-10 busness days as I see that the refund was initiated on the same day.

Also, make sure you contact your bank in case there is any delay in the refund as we have already processed it from our end.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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New Here ,
Apr 02, 2023 Apr 02, 2023

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its me again, wondering why i haven't recieved a refund yet, i had cancelled my subscription on 27th february and was supposed to recieve a refund within a week, and its 2nd april now. what is the issue here?

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Community Expert ,
Apr 02, 2023 Apr 02, 2023

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LATEST

contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Expert ,
Mar 06, 2023 Mar 06, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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Community Expert ,
Mar 06, 2023 Mar 06, 2023

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You need to wait up to 10 business days for the refund to be credited to your account. And for the definition of a business day: that's 5 days a week, weekends, and holidays excluded.

ABAMBO | Hard- and Software Engineer | Photographer

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