no puedo cambiar la tarjeta de credito para actualizar el pago

[juanv85354464]

no puedo cambiar la tarjeta de credito para actualizar el pago

[Ben M]

Are you getting an error when you enter in the new details?

[kglad · Accepted solution]

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

if that doesn't help, contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[juanv85354464]

No he podido pagar mi licencia ya que no puedo actualizar mi tarjeta de credito y el asistente virtual no me ayuda.

[kglad]

@juanv85354464 

don't use the virtual assistant.  bypass it by following the step (typing "AGENT") in my previous message.

[Mare Rivera]

Hola, pudiste resolverlo ? Tengo el mismo problema

[kglad]

@Mare Rivera 

read my first reply