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No puedo obtener un pan nuevo AYUDAAAAAAAAAAAAAAAA

New Here ,
Jan 13, 2022 Jan 13, 2022

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Hola soy estudiante de 8vo semestre de diseño grafico, cuando inicie la carrera quise obtener creative cloud con plan de estudiante pero era muy diferente en el 2018 y no me lo permitia, y pues como me lo pagaban mis padres adquiri el plan "normal" individual,. Pero actualmente me lo pago sola desde hace 1 año y ya no puedo pagar tanto : c y quise adquirir el plan estudiantil por lo menos lo que me queda de carrera que es 1 año. Cancele el plan anterior pero no me deja comprar el nuevo y me dice que ya cuento con plan. No se que hacer. Ayuda :c necesito los programas. 

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correct answers 1 Correct answer

Community Expert , Jan 13, 2022 Jan 13, 2022

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
T

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Community Expert ,
Jan 13, 2022 Jan 13, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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