-click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat window to connect directly to a person rather than the AI Do be aware that Adobe's staffing is impacted by the virus, so wait times are long . Also: beware of answering anyone who sends you a private message -click for more information about scammers https://tinyurl.com/10791730
To emphasize what John has already told you, you need to do this yourselfeither through your Account profile or by contacting Adobe support. This is a public forum providing user-to-user help, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account issues, including canceling your subscription.