No "Cancel Plan" Option

New Here ,
Apr 25, 2021 Apr 25, 2021

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I want to cancel my plan but I don't see the cancel plan option. I can't afford to pay for next month!

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New Here ,
Apr 25, 2021 Apr 25, 2021

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Btw, I haven't used this in months! (maybe twice in the past 2 years!) I should have cancelled a long time ago. Please help!

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LEGEND ,
Apr 25, 2021 Apr 25, 2021

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Are you on a month-by-month plan? ($30/mo one app $70/mo all apps)?

Or an annual, pay monthly plan ($20/mo one app $50 all apps)?

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Community Expert ,
Apr 25, 2021 Apr 25, 2021

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Contact Adobe Customer Support directly.  Fellow product users can't cancel your service.  Only Adobe can do that.

 

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans
2. Scroll down to Contact Adobe or Adobe Help Center on the same page.
3. Online chat is available in English 24/7.  See screenshot.

image.png
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

 

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

 

Good luck!

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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