No refund found after almost 2 months

[Ashwani36349093i3d6]

My name is Ashwani Rawat, and I’m reaching out regarding a refund that I have yet to receive, despite the cancellation of my subscription on April 7, 2025.

I’ve tried processing the refund through two different cards, but the issue persists. While Adobe support has suggested that the problem may lie with my bank, my account is fully functional—I’ve received multiple inbound transactions without any issues. When I requested proof that my bank declined the refund, the support agent was unable to provide any documentation.

At this point, I’m quite frustrated by the lack of resolution after multiple attempts.

[Shivangi_Gupta]

Hi Ashwani,

Thank you for reaching out and sharing your experience with us.

I’ve reviewed your account details and can confirm that you recently spoke with our support team. I also see that a callback has been scheduled with a senior representative to further assist you with your concern.

Please rest assured that your issue is being prioritized and will be resolved as quickly as possible.

Best regards,

Shivangi