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No refund

New Here ,
May 25, 2021 May 25, 2021

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I recently tried the adobe app one time with a free trial, I cancelled it on the 7th day but I still got charged $69.99 for an app I'm never going to use. I contacted adobe, they sent me to Google. So I contacted Google, and they said the money went to adobe. There's nothing they can do. Back and forth, nobody know who eventually got the $69.99 that I need back to pay bills and feed my child. Thanks adobe

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Community Expert ,
May 25, 2021 May 25, 2021

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
May 25, 2021 May 25, 2021

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I don't know what you ordered or what the policy is at Google, sorry. 

 

If you downloaded a free 7 day trial from Adobe, you had to give them a credit card # so they could bill you when the trial ends.  Adobe Creative Cloud gives you 14 days to cancel and request a refund.   Phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html
===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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