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No Refunds for Annual Prepaid Subscription Renewal, Even within 14 day Window

Explorer ,
May 10, 2023 May 10, 2023

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Hey all,

 

I just found out that you can't get a refund for an annual prepaid renewal payment even within the normal 14-day refund window because your "initial purchase date" was whatever year you originally signed up. For example, I signed up in May 2021. My renewal payment happened on May 1st (10 days ago) and I can't get a refund because my initial purchase date was two years ago. At least, that's what the support chat told me. This didn't seem right to me and I wanted to let everyone know and get any feedback if this seems wrong. Maybe I'm just unaware.

 

Regards.

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Account management , Billing

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Community Expert ,
May 10, 2023 May 10, 2023

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Go back to Adobe Chat and get a different agent (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare

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Community Expert ,
May 10, 2023 May 10, 2023

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you can plead your case by explaining your misunderstanding.  ie, try again.

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Community Expert ,
May 10, 2023 May 10, 2023

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LATEST

With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare

Hope that helps.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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