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No support

New Here ,
Sep 16, 2022 Sep 16, 2022

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Can anyone tell why it is so hard to contact/email an actual human being? 

Also I had a an annual plan that was supposed to end in the end of August, but it hasn't. And if I want to cancel then I have to pay 130 euros! 

What am supposed to do? This is quite frustrating. 

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Account management , Billing

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Community Expert ,
Sep 16, 2022 Sep 16, 2022

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

Subscriptions renew automatically until YOU cancel during the final month of your one year contract

It is up to you to keep track and cancel during that final month

-Log-in to your Adobe account and click this link https://account.adobe.com/plans

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LEGEND ,
Sep 19, 2022 Sep 19, 2022

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All plans auto-renew. You needed to cancel. To avoid cancellation fees, cancel in the 12th month.

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