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Non-profit account is suddenly an Education account?

Community Beginner ,
Jan 23, 2025 Jan 23, 2025

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I recently received an email stating that my student subscription will expire soon. However, I did not have a student subscription, nor have I ever. My account was created via TechSoup way back in 2016.

 

I expect the explanation is that someone did something in the account database that added a student flag or something because the plan hasn't changed (that I can tell at least), and while I don't regularly look through my account information, I don't recall ever seeing the Education Information section before I got the email.

 

The reason I expect it to be an error is because it says "Student until January 1900" which is preposterous and such a value should naturally be prevented through conditional checks and verification measures. The School field is also blank, which probably also shouldn't be possible if the account was created through a normal process.

 

Since my account is nearing 9 years of age, maybe TechSoup was originally giving "special" student accounts? And 8 years + 1 year grace was just silently counting in the background?

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Account management , Billing

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correct answers 1 Correct answer

Community Beginner , Jan 30, 2025 Jan 30, 2025

Here's what I've learned. Until recently TechSoup's agreement with Adobe basically offered non-profits the same accounts as Education customers. My account was created almost 9 years ago and I never knew it was basically a Student account until a couple weeks ago when I got an email from Adobe congratulating me on my graduation (and the imminent expiration of my discounted rate).

 

I did some browsing on TechSoup's community forum and found a thread by people with this same issue, and one of TechS

...

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Community Expert ,
Jan 23, 2025 Jan 23, 2025

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check your account, https:// account.adobe.com

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Community Beginner ,
Jan 23, 2025 Jan 23, 2025

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What specifically should I look for?

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Community Expert ,
Jan 23, 2025 Jan 23, 2025

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your subscription type.  do you see anything unexpected (that should be corrected)?

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Community Beginner ,
Jan 23, 2025 Jan 23, 2025

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The plan is "Creative Cloud All Apps 100GB" and afaik has been for a long time.

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Community Beginner ,
Jan 23, 2025 Jan 23, 2025

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Ah... I looked at order history and despite having the same name, I now notice that the Order number ends in EDU.

But I never noticed the Education Information section before, so what changed? An update in the system? Would I need to create a new account and subscription through TechSoup? Would it eventually "expire" like this one?

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Community Expert ,
Jan 23, 2025 Jan 23, 2025

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Community Expert ,
Jan 24, 2025 Jan 24, 2025

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... and if you use chat, type "agent" to bypass the bot.

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Adobe Employee ,
Jan 24, 2025 Jan 24, 2025

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Hi there,

We appreciate you reaching out. I checked that you have an active student subscription since last 8 years and 11 months.

We may not be able to discuss more about the account details here as this is a public forum. I would recommend you to start a private chat session with our support team here: https://adobe.ly/4junt9u

Let us know if you have any questions.

 

^Shivangi

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Community Beginner ,
Jan 30, 2025 Jan 30, 2025

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Here's what I've learned. Until recently TechSoup's agreement with Adobe basically offered non-profits the same accounts as Education customers. My account was created almost 9 years ago and I never knew it was basically a Student account until a couple weeks ago when I got an email from Adobe congratulating me on my graduation (and the imminent expiration of my discounted rate).

 

I did some browsing on TechSoup's community forum and found a thread by people with this same issue, and one of TechSoup's Managers has been assisting clients with resolving this issue. It's a bit inconvenient, but that's the way the cookie crumbles, I guess.

 

TL;DR — Contact TechSoup Customer Support for an email with specific instructions.

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Community Expert ,
Jan 30, 2025 Jan 30, 2025

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@daring_think7531 

 

thank you for that.

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Community Beginner ,
Jan 30, 2025 Jan 30, 2025

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Thank you @kglad for pointing me in the right direction. You're so fast!

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Community Expert ,
Jan 30, 2025 Jan 30, 2025

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you're welcome (and glad to hear i played a small role in helping).

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