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I recently received an email stating that my student subscription will expire soon. However, I did not have a student subscription, nor have I ever. My account was created via TechSoup way back in 2016.
I expect the explanation is that someone did something in the account database that added a student flag or something because the plan hasn't changed (that I can tell at least), and while I don't regularly look through my account information, I don't recall ever seeing the Education Information section before I got the email.
The reason I expect it to be an error is because it says "Student until January 1900" which is preposterous and such a value should naturally be prevented through conditional checks and verification measures. The School field is also blank, which probably also shouldn't be possible if the account was created through a normal process.
Since my account is nearing 9 years of age, maybe TechSoup was originally giving "special" student accounts? And 8 years + 1 year grace was just silently counting in the background?
Here's what I've learned. Until recently TechSoup's agreement with Adobe basically offered non-profits the same accounts as Education customers. My account was created almost 9 years ago and I never knew it was basically a Student account until a couple weeks ago when I got an email from Adobe congratulating me on my graduation (and the imminent expiration of my discounted rate).
I did some browsing on TechSoup's community forum and found a thread by people with this same issue, and one of TechS
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check your account, https:// account.adobe.com
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What specifically should I look for?
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your subscription type. do you see anything unexpected (that should be corrected)?
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The plan is "Creative Cloud All Apps 100GB" and afaik has been for a long time.
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Ah... I looked at order history and despite having the same name, I now notice that the Order number ends in EDU.
But I never noticed the Education Information section before, so what changed? An update in the system? Would I need to create a new account and subscription through TechSoup? Would it eventually "expire" like this one?
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... and if you use chat, type "agent" to bypass the bot.
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Hi there,
We appreciate you reaching out. I checked that you have an active student subscription since last 8 years and 11 months.
We may not be able to discuss more about the account details here as this is a public forum. I would recommend you to start a private chat session with our support team here: https://adobe.ly/4junt9u
Let us know if you have any questions.
^Shivangi
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Here's what I've learned. Until recently TechSoup's agreement with Adobe basically offered non-profits the same accounts as Education customers. My account was created almost 9 years ago and I never knew it was basically a Student account until a couple weeks ago when I got an email from Adobe congratulating me on my graduation (and the imminent expiration of my discounted rate).
I did some browsing on TechSoup's community forum and found a thread by people with this same issue, and one of TechSoup's Managers has been assisting clients with resolving this issue. It's a bit inconvenient, but that's the way the cookie crumbles, I guess.
TL;DR — Contact TechSoup Customer Support for an email with specific instructions.
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Thank you @kglad for pointing me in the right direction. You're so fast!
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you're welcome (and glad to hear i played a small role in helping).