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Non-profit dissolved 3/2020 and realized the Adobe auto-renew for Photoshop wasn't cancelled

New Here ,
Oct 09, 2022 Oct 09, 2022

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Non-profit dissolved 3/2020 and realized the Adobe auto-renew for Photoshop has been charging my CC for the last 3 years. How can I get in contact with someone from Adobe to help reconcile and reimburse me for all of those months of non-use?

 

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Account management , Billing

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Community Expert ,
Oct 09, 2022 Oct 09, 2022

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Not using does not mean not paying, so I doubt you will get a refund

 

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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