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Not able to delete account because I can´t leave organisation

Guest
May 05, 2021 May 05, 2021

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Hello

I have the following problem: I want to delete my adobe account, it was set up by my predecessor colleague but I can´t follow the instructions because I can´t leave the "organisation". I always get the information, that in order to delete the account I need to leave the organisation (which already has the suffix -deleted-org so I am pretty sure the organisation doesn´t exist aymore). I agree the terms and click "leave the organisation" I get the confirmation, that I left the oganisation and then I am taken back to the previous terms and the whole thing begins again, I have again to agree to leave the organisation and so on. I tried to leave the organisation via the normal profile setting but this doesnt work either. I cannot contact the support because it says in the chat settings, that I have to contact my admin, which doesn´t exist, if I try to get myself into the admin console the access is denied. So I am stuck here. Can please somebody help, at least say how I get through to the support. Is there any number or Email-Address? Btw there was a second old account and with this account averything went easy, I came to a different window, after "leaving the organisation", which was the same I was talking about.Thank you!

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Adobe Community Professional ,
May 05, 2021 May 05, 2021

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1620217788882.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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Guest
May 06, 2021 May 06, 2021

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Thanks, but if I click on the icon I am not able to chat, i get this:

jonask95276625_0-1620287142350.png

And if I click on admin console I am not able to get further... and an admin doesn´t exist, since this is the only account left.

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Guest
May 06, 2021 May 06, 2021

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ah I did this and reached an agent:

logged out, logged in, but this time I clicked on the chat window "Buy or purchase" then I typed in agent. Worked. Thanks for the hint!

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Guest
May 06, 2021 May 06, 2021

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so don´t tell them you need support, tell them you want to buy something ><

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Guest
May 06, 2021 May 06, 2021

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They will now delete the organisation and I will get an Email, after that I can delete my account.

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Adobe Community Professional ,
May 06, 2021 May 06, 2021

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good to hear.

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