I tried to explain to the tech we have been getting this error for the past week but no help with the refund on the trial. We should of used chat earlier to cancel.
Sorry, but this is a public forum with other users... even the Adobe employees who SOMETIMES post here can't help with a refund
You will have to try chat again to see if a different agent will agree to cancel your subscription and give a refund
Thank you for your info and suggestions. As soon as I mentioned a trial refund the chat person gave a copy-paste response and left. I'll try again!
You need to contact Adobe customer care for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.
(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here