Not much help in chat

New Here ,
May 04, 2022 May 04, 2022

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I tried to explain to the tech we have been getting this error for the past week but no help with the refund on the trial. We should of used chat earlier to cancel.

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Account management , Billing

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correct answers 1 Correct answer

Adobe Community Professional , May 04, 2022 May 04, 2022
You need to contact Adobe customer care for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply. (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703...

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Adobe Community Professional ,
May 04, 2022 May 04, 2022

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Sorry, but this is a public forum with other users... even the Adobe employees who SOMETIMES post here can't help with a refund

 

You will have to try chat again to see if a different agent will agree to cancel your subscription and give a refund

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New Here ,
May 04, 2022 May 04, 2022

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Thank you for your info and suggestions. As soon as I mentioned a trial refund the chat person gave a copy-paste response and left. I'll try again!

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Adobe Community Professional ,
May 04, 2022 May 04, 2022

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You need to contact Adobe customer care for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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