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Not Sure Who to Contact with Help to Close

New Here ,
Aug 02, 2020 Aug 02, 2020

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Hi, there.  I'm trying to cancel (and have TRIED to cancel) my Creative Cloud account, but can't.  It's linked to my uni account that's been closed because I have graduated.  I can't access the account to log in through Adobe and keep getting charged for something I can't even use (and, honestly, can't really afford/don't need, at the moment).

 

I keep getting kicked back to the community help page.  Does anyone know how to actually contact someone at Adobe to help me close that account?

 

Thank you!

-A.C.

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Cloud storage web assets

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Adobe Community Professional ,
Aug 02, 2020 Aug 02, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

or

File a dispute with your credit card company

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