Hi, there. I'm trying to cancel (and have TRIED to cancel) my Creative Cloud account, but can't. It's linked to my uni account that's been closed because I have graduated. I can't access the account to log in through Adobe and keep getting charged for something I can't even use (and, honestly, can't really afford/don't need, at the moment).
I keep getting kicked back to the community help page. Does anyone know how to actually contact someone at Adobe to help me close that account?
This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link below -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html -click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat window to connect directly to a person rather than the AI Do be aware that Adobe's staffing is impacted by the virus, so wait times are long