Not sure why I have 2 accounts?

[fantastic_Penguin1413]

I need help!

I thought I was paying off on my original account I have in adobe (as i missed a payment), and found out that I have got 2 accounts and never paid my original. I did the click the link in my email and thought it was fine as I had missed a payment before and decided to pay, but now I got a notification saying I didnt pay my account? Can I get this sorted out as I don't have a lot of money on me and need help?

Thanks, Emma

[kglad]

cancel the extra plan.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.