• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Now, I have already paid and cannot use any of your products

New Here ,
Aug 05, 2023 Aug 05, 2023

Copy link to clipboard

Copied

Hey, why did you cancel my plan when I have already paid?
 
what I am trying to do is use PS for one month, then I apply and delete my payment method so you can't charge me in the next month.
 
There is not even a single button that I can undo this 
 
Now, I have already paid and cannot use any of your products

Views

72

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 05, 2023 Aug 05, 2023

Copy link to clipboard

Copied

LATEST

you canceled your plan when you removed your payment method.

 

for others, subscribe to a monthly plan, set a reminder to cancel the day before the end of the month and cancel on that date.

 

at this point, contact adobe support and make your case.  there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<moved from enterprise&teams>

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines