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Old account

New Here ,
Jun 25, 2020 Jun 25, 2020

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I tried to log in using an old account credentials. They sent me a code to both my phone and email. I received neither. I'm concerned because I have free Adobe products attached to that account. I'm afraid that I will lose all three if I can't get into my old account. Anybody have an idea of what to do?

 

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New Here ,
Jun 25, 2020 Jun 25, 2020

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I meant to say 3 products. I'm hoping that an adobe employee sees this

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Adobe Community Professional ,
Jun 25, 2020 Jun 25, 2020

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This is a user-to-user forum for a dead product called GoLive which is no longer supported.  Adobe employees never visit this space.

 

I'm moving your question to Account, Payment & Plans forum.

 

You say you have a FREE Membership to Creative Cloud? Please log-in to your account below using a browser that accepts cookies and does not have script blockers.
https://account.adobe.com/plans

Post back if you still need help.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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