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Old perpetual license to subscription question.

Community Beginner ,
Feb 28, 2023 Feb 28, 2023

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I own a perpetual license from before Substance was aquired by Adobe, but I want to update to the latest version of Painter and Designer.

 

If I subscribe to the new software, but cancel my subscription later on, will I lose access to the older version of the software that I own right now?

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correct answers 1 Correct answer

Adobe Employee , Feb 28, 2023 Feb 28, 2023

Hi, 

We're here to help you. 

If you purchase Creative Cloud subscription and cancel it, you only lose access to creative cloud services and not your perpetual license. You will still be able to download the same once the subscription has been cancelled. 

 

Let us know if you have any other questions. 

 

Regards 

Kanika 

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Adobe Employee ,
Feb 28, 2023 Feb 28, 2023

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Hello @joseg60427660,

 

I don't want to misguide you, so let me move this conversation to the correct community.

 

Best regards,

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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Community Beginner ,
Feb 28, 2023 Feb 28, 2023

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Thanks I appreciate it.

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Adobe Employee ,
Feb 28, 2023 Feb 28, 2023

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Hi, 

We're here to help you. 

If you purchase Creative Cloud subscription and cancel it, you only lose access to creative cloud services and not your perpetual license. You will still be able to download the same once the subscription has been cancelled. 

 

Let us know if you have any other questions. 

 

Regards 

Kanika 

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Community Beginner ,
Feb 28, 2023 Feb 28, 2023

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Exactly what I needed to know. Thank you.

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