old user account deleted but can't change actual account by old adress

New Here ,
Jul 05, 2022 Jul 05, 2022

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Hello,

 

I have a little problem : I have a professional an user account with an email X (professional too). 

I want to change my X email adress by my new (professional) Y email adress. I have tried to do this in my X  account but I can't because I 'd yet an other account (created by mistake) with my Y adress (and message says : email already used).

 

So , in my Y (email) account console, I had deleted this account yesterday. 

 

Today, I come back in my X  console to change my  email , and enter Y adress , but I have the same message : email already used !

I don't understand, beacause I deleted it and normally it does not exist now ...

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Community Expert ,
Jul 05, 2022 Jul 05, 2022

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It may still exist with Adobe for legal reasons. I suggest you contact Adobe customer care on this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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