I have a little problem : I have a professional an user account with an email X (professional too).
I want to change my X email adress by my new (professional) Y email adress. I have tried to do this in my X account but I can't because I 'd yet an other account (created by mistake) with my Y adress (and message says : email already used).
So , in my Y (email) account console, I had deleted this account yesterday.
Today, I come back in my X console to change my email , and enter Y adress , but I have the same message : email already used !
I don't understand, beacause I deleted it and normally it does not exist now ...
It may still exist with Adobe for legal reasons. I suggest you contact Adobe customer care on this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.