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One device 2 plans :(

New Here ,
Jan 29, 2023 Jan 29, 2023

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I have two plans on one computer. One plan has expired, but my other plan hasn't expired yet. Can I remove an expired plan without paying? It's very sad to have to pay for 2 plans while having trouble paying for this program financially (using one).

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Community Expert ,
Jan 29, 2023 Jan 29, 2023

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Do you mean you have two paid Creative Cloud Accounts? If you log into your active plan you should be able to use the app again. You might have to install it again, though.

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New Here ,
Jan 29, 2023 Jan 29, 2023

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no i have two paid illustrator plans

[image: image.png]

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Community Expert ,
Jan 29, 2023 Jan 29, 2023

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There was no image attached to your post. If one plan is expired I’m not sure you have to pay for it. Please refer to the cancellation policy for Creative Cloud (https://helpx.adobe.com/manage-account/using/cancel-subscription.html) or try to contact the sales team.

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New Here ,
Jan 30, 2023 Jan 30, 2023

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slm.JPG

I wanted to pay on the first plan I purchased, but I had a problem with the payment screen, so when I updated the page, I bought the second plan 😞 How can I reach the authorized people from the sale?
 
ahsen28163266la82_0-1675075013464.png

 

 
 
 
 
 

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Adobe Employee ,
Jan 30, 2023 Jan 30, 2023

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Hiahsen28163266la82 ,

 

We appreciate you writing in. Happy to help!

 

We have checked your account and we see that you have only one active Illustrator subscription under the email address associated with the community which has a billing issue.

 

Please log in to the Adobe account and you should be able to see all the active plans.

https://account.adobe.com/

 

Kindly, check if you have signed up with Adobe using an alternate email address.

 

If you have two accounts and each one has an Illustrator subscription then you may want to cancel one of them.

 

Please follow the link below which has the steps on how to cancel a subscription.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Also, please read the article to learn about cancellation terms for your subscription.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

 

Since, this is a community forum, we are happy to share the link that can help you to connect with the Adobe Customer support via chat and you can discuss further regarding your billing or account issues.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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New Here ,
Jan 30, 2023 Jan 30, 2023

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I already have 1 adobe membership, as seen in the image, there are 1 account and 2 plans, but I am wondering this. Why does the plan whose payment date has expired give me trouble in the application, rather than the plan whose payment date is not yet approaching? It was stated in the articles that I had to pay to cancel the plan. 1 device 1 app but 2 plans very interesting and sad

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Community Expert ,
Jan 30, 2023 Jan 30, 2023

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LATEST

@bubleahsen 

 

contact adobe support to discuss this.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Expert ,
Jan 30, 2023 Jan 30, 2023

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@bubleahsen 

 

plans, don't actually expire. they have an expiration date when they automatically renew. ie, you must cancel the plan that's about to expire, before it renews.

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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