Opłaty

New Here ,
Apr 19, 2021 Apr 19, 2021

Copy link to clipboard

Copied

On 2020/11/12 I canceled order no AD00249 / 600PL for the use of Photoshop CC and paid the amount due. Following this, Adobe deactivated my Photoshop CC.  Since then there are no paid subscriptions on my Adobe account anymore. Creative Cloud, which I do use, is free. 

Nevertheless, I was surprised to see that the amount of 24.59 EUR is still being debited from my bank account every month  - lastly on 2021/04/18. 

Therefore I would like to kindly ask you to stop charging me for non existing license and refund amounts debited since November 2020. Please note that the  money debited from my bank account is not listed in my Adobe account.

 

Kind regards

 

Henryk Wisner

 

TOPICS
Account management , Billing

Views

31

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 19, 2021 Apr 19, 2021

Copy link to clipboard

Copied

LATEST

Hello @Henryk16B8,
Sorry to hear that you are facing trouble. Unfortunately, you won't find the help you need at these forums. These are peer-to-peer forums, with no one here having access to your account information. You need to contact support.
To contact support see the instructions given at the link below
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines