Order cancellation

New Here ,
Jun 04, 2022 Jun 04, 2022

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I've been subscribed to Premiere Pro, but now I'd like to cancel my subscription. However, every time I enter https://account.adobe.com/plans and click the cancel subscription button, then type in my password, I get an infinite loading screen. After that, I get an infinite loading screen every time I try access account.adobe.com.

 

I can't find an email address or any way to contact adobe support. Can anyone help me?

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Adobe Community Professional ,
Jun 04, 2022 Jun 04, 2022

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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.htmlsasters/

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Adobe Community Professional ,
Jun 04, 2022 Jun 04, 2022

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I've moved this to the Account, Payment, & Plan forum.

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Adobe Employee ,
Jun 06, 2022 Jun 06, 2022

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Hi there,

We're sorry for the trouble. We can see that you have an active subscription for Premiere Pro since last 8 months and 7 days. We would recommend taking a look at this article for any cancellation related queries: https://community.adobe.com/t5/account-payment-plan-discussions/cancel-subscription-faqs/m-p/1188571...

 

However if you wish to chat/talk to our support team, you can do that following the link suggested by the expert above.

 

Note: Please do not share any confidential info(like email, bank details, contact number, etc) here. This is a public forum.

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