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ordinateur enregistré

New Here ,
Sep 03, 2023 Sep 03, 2023

je ne peux utiliser adobe car un autre ordinateur a deja eu l autorisation..comment faire pour attanger ca.?

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Community Expert ,
Sep 03, 2023 Sep 03, 2023

Are you asking about a serial number program or a subscription?

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Community Expert ,
Sep 03, 2023 Sep 03, 2023

if you're trying to use a cc subscription, just sign out of one of the other two computers when starting to use the third.

 

if you're trying to use a perpetually licensed product, deactivate from one of the other two computers (or your account - https://account.adobe.com) or contact adobe support and request an "activation count reset".

 

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

=========================================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



<"moved from using the community">
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New Here ,
Sep 04, 2023 Sep 04, 2023
merci de votre aide
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Community Expert ,
Sep 04, 2023 Sep 04, 2023

@Bruille 

 

is your problem solved?

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New Here ,
Sep 04, 2023 Sep 04, 2023
a moitié.peut etre incompatibilité avec windows qui ne reconnait pas l
application.
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Community Expert ,
Sep 04, 2023 Sep 04, 2023

can you update your windows version?

 

if not, what version/build do you have?

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Adobe Employee ,
Sep 04, 2023 Sep 04, 2023
LATEST

Hi @Bruille,

Are you looking forward to install Adobe apps on more than one computer? Hopefully this would help: https://www.youtube.com/watch?v=M5AcuugFG-8

Let us know. 

 

Regards,

Shivangi 

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