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Overcharrging

New Here ,
Dec 27, 2019 Dec 27, 2019

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I used  a free download from Adobe then I had emails asking me to pay monthly rental so I put in my MasterCard  details . Going to the next screen I saw I was upgraded to an Adobe product I was unable to afford $76.00 odd a month. I tried immediately to cancel the deduction as there is no way I can afford that amount being an old age pensioner.

I sent emails that seem to go nowhere and called 2 x 1800  with no luck. One number 1800 800 833 I waited 55 minutes in a queue till my battery on the phone went flat. Then I find that I'm charged for December 20th @ $76.99 December 21 @ $76.99and a cancellation fee  of $346.46. Over $400.00 for an error of judgement? 
At the most and considering it to be really unfair I would pay for 1 month but this really is nothing less than absolute corporate greed with little respect for their public.

Im now left without enough to pay my rent or buy food.

Adobe are quite difficult to contact which is another bad sign.

Now at the end of my wits can anyone suggest how I can contact someone in that company to discuss this and come to a  resolution. I'm so depressed today about this. I realise being an old lady doesn't provide me with the skills of younger people to search the internet for appropriate help. Hoping maybe some kind soul can give me some advice.

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Account management, Billing

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Adobe Community Professional ,
Dec 27, 2019 Dec 27, 2019

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ASB44, Hello.
The free trial period is 7 days.
After that, you will automatically download the product after accepting the agreement to automatically switch to the product version. When did you download it? .
If it is less than two weeks ago, unfortunately there is no way to help.


TkfY(ACP),JAPAN

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New Here ,
Dec 27, 2019 Dec 27, 2019

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Hello
Thanks for your reply.

It’s more than 2 weeks ago because after I downloaded it I had a fraud happen on my lap top computer so didn’t use it for the specific tasks for which Adobe was downloaded.

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New Here ,
Dec 27, 2019 Dec 27, 2019

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Once I had paid for the full suite of products I never downloaded any of it.

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Adobe Community Professional ,
Dec 28, 2019 Dec 28, 2019

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ASB44, Hello.
You mentioned that you did a free download in the first post, but haven't you?
Even if you have not downloaded it, the 7-day count will startedfrom the time you apply for the trial version. It is not seven days from the start of using the app.
Also, the download of the free trial version and the paid version are not separate. Only the first seven days are set as a free Adobe contract.
At the time of free download, you will see the screen below.
Up to this point, it is indicated that it can be used for free.

image.png


TkfY(ACP),JAPAN

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New Here ,
Dec 31, 2019 Dec 31, 2019

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Reporting this to Australian Consumer Commissioner. Adobe business practices are extremely suspect. Thieves really.

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Adobe Employee ,
Dec 31, 2019 Dec 31, 2019

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Section 16.1.4 on page 123 of the the Software Licence Agreement might be helpful:

https://www.adobe.com/content/dam/acom/en/legal/licenses-terms/pdf/CS6.pdf 

 

Can't find the CC version instead of the CS version right away, but I think the Australian clause is still valid.

 

 

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