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Pagamento Duplicado

New Here ,
Jan 19, 2023 Jan 19, 2023

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Já me foi retirado 2 vezes deste mês para o pagamento. Mesmo assim,continua a dizer que o pagamento não foi efetuado.

Como assim? Se foi retirado DUAS VEZES????.

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correct answers 1 Correct answer

Community Expert , Jan 19, 2023 Jan 19, 2023

Hi @Rute280115239js1,

You will need to contact Adobe support for this. If you have a Teams/Enterprise subscription then contact via the Adobe Console > Support

If you and individual subscription the follow the steps mentioned below

1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should ope

...

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Community Expert ,
Jan 19, 2023 Jan 19, 2023

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Hi @Rute280115239js1,

You will need to contact Adobe support for this. If you have a Teams/Enterprise subscription then contact via the Adobe Console > Support

If you and individual subscription the follow the steps mentioned below

1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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New Here ,
Jan 20, 2023 Jan 20, 2023

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Um moderador pode apagar este post? Já foi resolvido

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Community Expert ,
Jan 20, 2023 Jan 20, 2023

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better to leave it.  it may help someone else.  but glad it's solved.

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Community Expert ,
Jan 19, 2023 Jan 19, 2023

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these are user forums, so no one here can fix this for you.  assuming you have an individual subscription, contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<moved from enterprise & teams>

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New Here ,
Jan 19, 2023 Jan 19, 2023

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I've tried to contact, like simple chat,but i can't 😕 

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Community Expert ,
Jan 19, 2023 Jan 19, 2023

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try a different browser or use phone or twitter.

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New Here ,
Jan 22, 2024 Jan 22, 2024

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aconteceu a mesma coisa comigo! me foi cobrado 2x

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Adobe Employee ,
Jan 22, 2024 Jan 22, 2024

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Nelson, thanks for your question. Which Adobe software or service is your question about a duplicate payment for? If you have two active Adobe subscriptions, then see https://adobe.ly/49362Xt for more information. ^JW

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