Pagamento duplicado

[helpspleases]

Usufruo do plano de estudante, cujo custa 20€ por mês, e por algum motivo a adobe tem duplicado e anda a cobrar 40 por mês. Mesmo cancelando ou mudando de cartão, o mesmo acontece. Gostaria de saber como resolver, se há alghém com quem possa falar e se há reembolso (porque já é algo que dura mais de 3 meses).

[kglad]

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[helpspleases]

 Usufruo do plano de estudante, cujo era suposto estar a pagar 20 euros por mês. Acontece que a adobe tem me cobrado 40, porque simplesmente num dia retira 20 e no dia a seguir retira novamente mais 20.

 Gostava de saber como resolver e para onde contactar para poder falar com alguém.

[Bani Verma]

Hi there, 

I am moving your question to the Account, Payment, and Plan community.

The experts there can better assist you.

^BS

[kglad]

please don't post duplicate messages.  merging.

[Jeffrey_A_Wright]

Helpspleases, thanks for posting to this public discussion forum. I only see one active plan under the e-mail address you used to post to this public discussion forum. Were you also offered a subscription through your school? If so, please contact your school's Creative Cloud plan administrator to confirm if you are covered by their plan.

For more information about extra charges on your bill see https://adobe.ly/3O4zqEi. ^JW