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pagamento mensile senza piani attivati

New Here ,
Jun 14, 2023 Jun 14, 2023

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Salve.

Ho un problema, Marzo scorso scaricai la versione di prova di photoshop creative cloud, che però mi resi subito conto che non mi serviva, quindi andai sui piani attivi per disdire tutto ma non risultava nulla di attivo, quindi ho lasciato stare, oggi dopo tre mesi apro il mio conto postale e mi risulta un pagamento di 24,39 euro per questo servizio, controllo meglio e mi accorgo che sono tre mesi che questo pagamento è attivo per un totale di 72 euro, il problema piu grosso è che se vado sul mio profilo adobe non ho, tuttora, nessun piano attivo, non posso disdire niente e sono costretto a pagare per non avere nessun servizio. Ora quello che vorrei è capire quale è il problema, disdire tutto e avere un rimborso.

Come posso procedere?

 

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Community Expert ,
Jun 14, 2023 Jun 14, 2023

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You had 14 days to cancel & request a refund. Since you didn't cancel immediately, you're being billed for your order.

 

Log-in to your account below. Click on Manage Plan.

https://account.adobe.com/plans

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare


Hope that helps.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Jun 14, 2023 Jun 14, 2023

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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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New Here ,
Jun 14, 2023 Jun 14, 2023

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ma la  questione è che sul mio profilo dal'inizio delle prova gratutita ad ora non ho mai avuto visibile nessun piano attivo da poter annullare! non posso annulare niente perchè risulta che non ho nulla, però mi vengono presi mensilemte 24 euro da "ps.creative cloud" 

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Community Expert ,
Jun 14, 2023 Jun 14, 2023

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contact adobe support.  again, there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Adobe Employee ,
Jun 16, 2023 Jun 16, 2023

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Hi Francesco,

We're sorry for trouble. I checked your account details and found no active subscription. Also, there was no information about payment transaction.

We suspect some fraudulent activity in your account. However, we would recommend you to contact our support team to discuss this case further as the payment related information is confidential.

We hope it helps.

Thanks,

Shivangi

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