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Pago de cancelación de plan

New Here ,
Jan 07, 2024 Jan 07, 2024

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La utilización de este servicio fue mínima, tenía entendido que al finalizar el periodo de prueba mi suscripción sería cancelada. Han pasado dos meses y ahora al cancelar me pide 120€. 

 

Me gustaría saber si hay alguna manera de probar que al utilizar el producto solo una vez en el periodo de prueba el dinero pueda ser devuelto, y si de no ser posible, no tener que pagar para la cancelación.

 

Muchas gracias de antemano.

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correct answers 1 Correct answer

Community Expert , Jan 08, 2024 Jan 08, 2024

there is no automatic cancellation.  you needed to explicitly cancel during your trial period per https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

 

also note the penalty for terminating an annual subscription prior to the end of the one year term.

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps de

...

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Community Expert ,
Jan 08, 2024 Jan 08, 2024

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Adobe does not track the app usage as such so one gets charged even if you use or don't use the applications. However, you can talk to Adobe support and let them know your situation, if convinced they can wave off the cancellation fee for you. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Community Expert ,
Jan 08, 2024 Jan 08, 2024

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Moved the post to Account, Payment, & Plan forum for better support.

-Manan

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Community Expert ,
Jan 08, 2024 Jan 08, 2024

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there is no automatic cancellation.  you needed to explicitly cancel during your trial period per https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

 

also note the penalty for terminating an annual subscription prior to the end of the one year term.

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Adobe Employee ,
Jan 08, 2024 Jan 08, 2024

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Hi Andrea,

We checked your account info. You have an active subscription since last 1 month and 10days. Trial needs to be cancelled by the user on 7th day to avoid getting charged. If the user forgets to cancel and gets charged then refund can be initiated after cancelling the service within 14days.

As @kglad mentioned above, you may need to go through the cancellation terms and conditions before proceeding through it.

Let us know if you have any questions.

Regards,

Shivangi

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