Pago doble

New Here ,
Nov 16, 2020 Nov 16, 2020

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Estimados cambie la tarjeta de pago y me sigue cobrando en la tarjeta vieja y en la nueva. Necesito urgente una solucion, vengo pagando doble hace 3 meses

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LEGEND ,
Nov 16, 2020 Nov 16, 2020

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I moved your post over from the "Using the Community" forum, which is for getting help using this forum system, to a better forum.


I hope this helps. Best of luck to you.

 

This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.

https://helpx.adobe.com/contact/support.html

Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.


Best of Luck

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Adobe Community Professional ,
Nov 16, 2020 Nov 16, 2020

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Did you change payment methods in your account portal?

 

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below and click on Manage Plan > Manage Payment.

https://account.adobe.com/plans
2. If you still need help, scroll down to Contact Adobe on the same page.
3. Secure online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service Monday  - Friday during normal business hours.
https://www.adobe.com/about-adobe/contact.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Nov 16, 2020 Nov 16, 2020

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Muchas gracias por la colaboración, pero eso ya lo hice y actualice el pago a una nueva tarjeta de credito, pero no me deja de cobrar con la tarjeta que tenia cargado previamente.

Me cobro septiembre y octubre en las dos tarjetas de credito.

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