• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Paid for annual subscription and now being billed monthly on top of it!

New Here ,
Oct 31, 2022 Oct 31, 2022

Copy link to clipboard

Copied

I paid for an annual subscription and tried to cancel one product. I was not able to do that but was given a discounted price. Now I got my credit card statement and I was billed the annual fee and also being billed monthly. There is nowhere to call to get support with this issue. I need it resolved but Adobe's customer support is terrible.

 

Views

24

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 31, 2022 Oct 31, 2022

Copy link to clipboard

Copied

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

or Twitter:
https://twitter.com/AdobeCare

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 31, 2022 Oct 31, 2022

Copy link to clipboard

Copied

LATEST

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum .

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines