• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Paid for InDesign but locked out by Adobe

New Here ,
Feb 25, 2021 Feb 25, 2021

Copy link to clipboard

Copied

I work for a non-profit and Adobe very graciously extended a non-profit plan for Adobe InDesign. Thank you, Adobe! Recently, they were billing us for a second plan at the higher, for-profit rate. I contested that and it has stopped. Unfortunately, now we are still paying the non-profit rate (yay!), but I am locked out of InDesign. I tried to get help through the Admin Console, but I am locked out of that too, so I can't talk with Accounts and address this issue. I really love using InDesign, but I can't go from double-paying to locked out. Because I work for a non-profit, we have to watch all our pennies, so even saving that small amount matters. Anyone have any suggestions how to fix this conundrum? Can someone from Adobe get in touch with me? 

TOPICS
Account management , Billing

Views

269

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Feb 25, 2021 Feb 25, 2021

If you can't get into your account page, you can search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

Votes

Translate

Translate
Community Expert ,
Feb 25, 2021 Feb 25, 2021

Copy link to clipboard

Copied

If you can't get into your account page, you can search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 25, 2021 Feb 25, 2021

Copy link to clipboard

Copied

Thank you! That was very helpful. I was able to get on the phone with someone who could sort out the issue for me. Is there a chance that could be given as an option on the little window where it wouldn't let me have AdminConsole privileges? Would have saved me a whole ton of time. Anyway, thanks!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Feb 25, 2021 Feb 25, 2021

Copy link to clipboard

Copied

When you sign in, and it asks for password, check and see if it is asking you to choose between "personal" and "enterprise". Some people have seen the choice. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 25, 2021 Feb 25, 2021

Copy link to clipboard

Copied

LATEST

Thank you! Yes, I had that choice and I tried both pathways without success. Thanks for responding though. See the response above.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines